Difference between revisions of "Intense PC Troubleshooting"
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Revision as of 12:35, 6 April 2015
1. Intense PC BIOS reset:
- a. Power down the PC and unplug the power cable.
- b. Open the service door (by screwing out one bolt) and remove it (with the storage).
- c. Remove the memory SO-DIMM modules.
- d. Reset the BIOS by shorting for 3 seconds two test points (TP73 and TP77) located under SO-DIMMs memory modules (with print RTC_RST).
- e. Install back the memories + the storage with the service door.
- f. Plug the power and power up the PC.
2. Verify RAM memory modules are installed -
- The system will not boot without memory.
3. Try to answer the following questions:
- a. Are you able to power up without storage?
- b. Intense PC supports up to 7200 rpm HDD drives.
4. Power supply:
- a. Verify the power supply is not damaged and functions properly.
- b. If you have another power supply use it to eliminate and determine the failing side.
- c. In case you use other power supply make sure it provides uninterrupted power and stable grounding.