Difference between revisions of "Intense PC Troubleshooting"
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− | 1. Intense PC BIOS reset: | + | 1. Intense PC BIOS reset (CMOS clear): |
− | + | *Power down the PC and unplug the power cable. | |
− | + | *Open the service door (by screwing out one bolt) and remove it (with the storage). | |
− | + | *Remove the memory SO-DIMM modules. | |
− | + | *Reset the BIOS by shorting for 3 seconds two test points (TP73 and TP77) located under SO-DIMMs memory modules (with print RTC_RST). | |
− | + | *Install back the memories + the storage with the service door. | |
− | + | *Plug the power and power up the PC (either auto-on or pressing power button). | |
− | + | ||
− | + | ||
− | + | ||
+ | ::[[File:Intense-PC_BIOS_reset.jpg]] | ||
2. Verify RAM memory modules are installed - | 2. Verify RAM memory modules are installed - | ||
− | + | *The system will not boot without memory. | |
− | + | ||
3. Try to answer the following questions: | 3. Try to answer the following questions: | ||
− | + | *Are you able to power up without storage? | |
− | + | *Intense PC supports up to 7200 rpm HDD drives. | |
− | + | ||
4. Power supply: | 4. Power supply: | ||
− | + | *Verify the power supply is not damaged and functions properly. | |
− | + | *If you have another power supply use it to eliminate and determine the failing side. | |
− | + | *In case you use other power supply make sure it provides uninterrupted power and stable grounding. | |
+ | 5. [[Intense PC BIOS Update]] | ||
− | + | 6. [http://www.fit-pc.com/web/support/rma/ RMA procedure] | |
+ | <br> | ||
[[category:Intense PC]] | [[category:Intense PC]] |
Latest revision as of 13:18, 29 June 2017
1. Intense PC BIOS reset (CMOS clear):
- Power down the PC and unplug the power cable.
- Open the service door (by screwing out one bolt) and remove it (with the storage).
- Remove the memory SO-DIMM modules.
- Reset the BIOS by shorting for 3 seconds two test points (TP73 and TP77) located under SO-DIMMs memory modules (with print RTC_RST).
- Install back the memories + the storage with the service door.
- Plug the power and power up the PC (either auto-on or pressing power button).
2. Verify RAM memory modules are installed -
- The system will not boot without memory.
3. Try to answer the following questions:
- Are you able to power up without storage?
- Intense PC supports up to 7200 rpm HDD drives.
4. Power supply:
- Verify the power supply is not damaged and functions properly.
- If you have another power supply use it to eliminate and determine the failing side.
- In case you use other power supply make sure it provides uninterrupted power and stable grounding.