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Created page with '== Sale Terms when ordering from CompuLab == * Payment before shipment * Products are shipped with an international courier * Shipping fee reflects courier price and varies by co...'
== Sale Terms when ordering from CompuLab ==
* Payment before shipment
* Products are shipped with an international courier
* Shipping fee reflects courier price and varies by country
* Price does not include import duties and VAT. This may be charged by the courier.
Note: Resellers may have their own sale terms
== Warranty ==
* CompuLab guarantees products against defects in workmanship and material for a period of 12 months from the date of shipment.
* Your sole remedy and CompuLab’s sole liability shall be for CompuLab, at its sole discretion, to either repair or replace the defective product at no charge.
* This warranty is void if the product has been altered or damaged by accident, misuse or abuse.
== RMA (Return on Manufacturer Authorization) ==
In case of HW failure of fit-PC2 under warranty, please email [mailto:rma@fit-pc.com rma@fit-pc.com]
In your email specify the following (copy and paste) -
fit-PC2 Serial number:
Name:
Address:
Problem description:
=== RMA FAQ ===
==== Q: I purchased through a distributor. Can I send by RMA? ====
A: Please contact the distributor.
==== Q: Can I ship to a nearby location? ====
A: The faulty unit needs to be shipped to CompuLab head office in Israel, or to CompuLab US office. If you purchased through a distributor please consult him.
==== Q: Someone else purchased the fit-PC2 I'm using. Can I still send it? ====
A: Yes. We will process the request faster if you can specify the email used to purchase the fit-PC2.
==== Q: How long does it take to repair? ====
A: We ship back the fit-PC2 within 3 weeks from arrival to our office.
* Payment before shipment
* Products are shipped with an international courier
* Shipping fee reflects courier price and varies by country
* Price does not include import duties and VAT. This may be charged by the courier.
Note: Resellers may have their own sale terms
== Warranty ==
* CompuLab guarantees products against defects in workmanship and material for a period of 12 months from the date of shipment.
* Your sole remedy and CompuLab’s sole liability shall be for CompuLab, at its sole discretion, to either repair or replace the defective product at no charge.
* This warranty is void if the product has been altered or damaged by accident, misuse or abuse.
== RMA (Return on Manufacturer Authorization) ==
In case of HW failure of fit-PC2 under warranty, please email [mailto:rma@fit-pc.com rma@fit-pc.com]
In your email specify the following (copy and paste) -
fit-PC2 Serial number:
Name:
Address:
Problem description:
=== RMA FAQ ===
==== Q: I purchased through a distributor. Can I send by RMA? ====
A: Please contact the distributor.
==== Q: Can I ship to a nearby location? ====
A: The faulty unit needs to be shipped to CompuLab head office in Israel, or to CompuLab US office. If you purchased through a distributor please consult him.
==== Q: Someone else purchased the fit-PC2 I'm using. Can I still send it? ====
A: Yes. We will process the request faster if you can specify the email used to purchase the fit-PC2.
==== Q: How long does it take to repair? ====
A: We ship back the fit-PC2 within 3 weeks from arrival to our office.
