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Airtop3 Troubleshooting

3,064 bytes added, 06:25, 19 August 2019
== I can't turn on the computer, it doesn't wake up == *TBDPlease use the [[Airtop3 LED behavior description]] for further diagnostics.'''LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module''' ===1. Check power supply (PSU)===*Make sure the LED on the power brick is lit.*Make sure the DC cable is not damaged and connected properly to the machine.*Make sure the AC cord is properly plugged to both sides (power brick and to the wall).*Try to plug the DC cable to the alternative DC socket on the Airtop3. ===2. Check memory (RAM)===*Verify diagnostic LED (R) lit <span style="background:Green">Green</span>*.*If lit in <span style="background:yellow">Yellow</span> it means memory initialization has failed.*Verify RAM modules seated correctly and firmly in their respective sockets.*Try to eliminate faulty memory sticks by swapping them with one another. '''*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module''' ===3. Check Peripherals (HDD/SSD/USB)===*Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB devices.*Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction. ===4. Airtop3 BIOS reset===*Power down the PC and unplug the power cable.*Open the service door.*Remove the disks cartridge.*Reset the BIOS by pressing the low profile push button SW1 (RTC_RST).*Mount the disks cartridge and close the door.*Plug the power and power up the PC (either auto-on or pressing power button).[[File:Airtop2-bios-reset.gif]]  '''LED-B (BIOS)*''' This LED is <span style="background:yellow">Yellow</span> after display initialization. If BIOS setup menu is needed, the DEL button is functional from the moment the B-LED is <span style="background:yellow">Yellow</span>. The B-LED is <span style="background:Green">Green</span> when the OS takes charge of the system. '''*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module''' == Airtop3 with Linux starts up with flickering/bad display == * [[Airtop3 running on embedded GPU is flickering/bad display on Linux]] == I don't have any display output, there's nothing on the screen == ===1. Screen functionality and connectivity===* Make sure both power and display cables are connected firmly on both sides.* Advise the H(Hdmi)/D(Display port) LEDS, <span style="background:Green">Green</span> means the cable is connected to the monitor properly.** Make sure the screen is turned On and is functioning.* The best way to check screen functionality is by connecting to a good known working machine. '''*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module''' ===2. Validate memory===*Display issues on POST are a common symptom of incorrectly assembled or bad Memory DIMMS*Please refer to [http://fit-pc.com/wiki/index.php/Airtop3_Troubleshooting#2._Check_memory_.28RAM.29 Check memory RAM] to diagnose Memory [[Category:Airtop3]]
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