Sale terms

Sale Terms when ordering from CompuLab

• Payment before shipment
• Products are shipped with an international courier
• Shipping fee reflects courier price and varies by country
• Price does not include import duties and VAT. This may be charged by the courier.

Note: Resellers may have their own sale terms

Warranty

• CompuLab guarantees products against defects in workmanship and material for a period of 12 months from the date of shipment.
• Your sole remedy and CompuLab’s sole liability shall be for CompuLab, at its sole discretion, to either repair or replace the defective product at no charge.
• This warranty is void if the product has been altered or damaged by accident, misuse or abuse.

RMA (Return on Manufacturer Authorization)

In case of HW failure of fit-PC2 under warranty, please email rma@fit-pc.com

In your email specify the following (copy and paste) -

fit-PC2 Serial number:
Name:
Address:
Problem description:

RMA FAQ

Q: I purchased through a reseller. Can I send by RMA?

A: Please contact the reseller.

Q: Can I ship to a nearby location?

A: The faulty unit needs to be shipped to CompuLab head office in Israel, or to CompuLab US office. If you purchased through a reseller please consult him.

Q: Someone else purchased the fit-PC2 I'm using. Can I still send it?

A: Yes. We will process the request faster if you can specify the email used to purchase the fit-PC2.

Q: How long does it take to repair?

A: We ship back the fit-PC2 within 3 weeks from arrival to our office.