Difference between revisions of "Airtop3 Troubleshooting - I can't turn on the computer, it doesn't wake up"
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Revision as of 13:11, 18 May 2020
I can't turn on the computer, it doesn't wake up
- Please use the Airtop3 LED behavior description for further diagnostics.
LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module
1. Possible reason: Power supply failure
Solution - Check power supply (PSU)
- Make sure the LED on the power brick is lit.
- Make sure the DC cable is not damaged and connected properly to the machine.
- Make sure the AC cord is properly plugged to both sides (Wall mounted well plugged).
- Try to plug the DC cable to the alternative DC socket on the Airtop3.
2. Possible reason: Memory failure
Solution - Check memory (RAM)
- Verify diagnostic LED (R) lit Green*.
- If lit in Yellow it means memory initialization has failed.
- Verify RAM modules seated correctly and firmly in their respective sockets.
- Try to eliminate faulty memory sticks by swapping them with one another.
*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module
3. Possible reason: Peripherals failure
Solution - Check Peripherals (HDD/SSD/USB)
- Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB devices.
- Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction.
4. Airtop3 BIOS reset
Reset BIOS settings to default for Airtop3 revisions 1.2 and later:
- Unplug power cable from the Airtop3
- Open the service door
- Remove the disks cartridge.
- Reset the BIOS by pressing the low profile push button SW1 (RTC_RST).
- Mount the disks cartridge and close the door.
- Plug the power and power up the PC (either auto-on or pressing power button).
LED-B (BIOS)* This LED is Yellow after display initialization. If BIOS setup menu is needed, the DEL button is functional from the moment the B-LED is Yellow. The B-LED is Green when the OS takes charge of the system.
*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module
- For Airtop3 older than rev 1.2 see Fitlet2 BIOS reset for rev 1.1 and older