Difference between revisions of "Airtop2 Troubleshooting"
From fit-PC wiki
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===1. Check power supply (PSU)=== | ===1. Check power supply (PSU)=== | ||
− | * | + | *Make sure the LED on the power brick is lit. |
− | * | + | *Make sure the DC cable is not damaged and connected properly to the machine. |
− | * | + | *Make sure the AC cord is properly plugged to both sides (power brick and to the wall). |
+ | *Try to plug the DC cable to the alternative DC socket on the Airtop2. | ||
===2. Check memory (RAM)=== | ===2. Check memory (RAM)=== | ||
− | *Verify | + | *Verify diagnostic LED (R) lit <span style="background:Green">Green</span>*. |
− | + | *If lit in <span style="background:yellow">Yellow</span> it means memory initialization has failed. | |
− | + | *Verify RAM modules seated correctly and firmly in their respective sockets. | |
− | + | *Try to eliminate faulty memory sticks by swapping them with one another. | |
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'''*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module''' | '''*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module''' | ||
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*Mount the disks cartridge and close the door. | *Mount the disks cartridge and close the door. | ||
*Plug the power and power up the PC (either auto-on or pressing power button). | *Plug the power and power up the PC (either auto-on or pressing power button). | ||
+ | [[File:Airtop2-bios-reset.gif]] | ||
'''LED-B (BIOS)*''' | '''LED-B (BIOS)*''' | ||
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'''*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module''' | '''*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module''' | ||
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== I don't have any display output, nothing on the screen == | == I don't have any display output, nothing on the screen == | ||
===1.Screen functionality=== | ===1.Screen functionality=== | ||
− | * Make sure | + | * Make sure both power and display cables are connected firmly on both sides. |
− | * | + | * Advise the H(Hdmi)/D(Display port) LEDS, <span style="background:Green">Green</span> means the cable is connected to the monitor properly.* |
− | + | * Make sure the screen is turned On and is functioning. | |
− | + | * The best way to check screen functionality is by connecting to a good known working machine. | |
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'''*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module''' | '''*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module''' | ||
− | + | ===2. Validate memory=== | |
− | === | + | |
*Display issues on POST are a common symptom of incorrectly assembled or bad Memory DIMMS | *Display issues on POST are a common symptom of incorrectly assembled or bad Memory DIMMS | ||
*Please refer to [http://fit-pc.com/wiki/index.php/Airtop2_Troubleshooting#2._Check_memory_.28RAM.29 Check memory RAM] to diagnose Memory | *Please refer to [http://fit-pc.com/wiki/index.php/Airtop2_Troubleshooting#2._Check_memory_.28RAM.29 Check memory RAM] to diagnose Memory |
Revision as of 13:11, 20 March 2018
Contents
I can't turn on the computer, it doesn't wake up
- Please use the Airtop2 LED behavior description for further diagnostics.
LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module
1. Check power supply (PSU)
- Make sure the LED on the power brick is lit.
- Make sure the DC cable is not damaged and connected properly to the machine.
- Make sure the AC cord is properly plugged to both sides (power brick and to the wall).
- Try to plug the DC cable to the alternative DC socket on the Airtop2.
2. Check memory (RAM)
- Verify diagnostic LED (R) lit Green*.
- If lit in Yellow it means memory initialization has failed.
- Verify RAM modules seated correctly and firmly in their respective sockets.
- Try to eliminate faulty memory sticks by swapping them with one another.
*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module
3. Check Peripherals (HDD/SSD/USB)
- Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB devices.
- Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction.
4. Airtop2 BIOS reset
- Power down the PC and unplug the power cable.
- Open the service door.
- Remove the disks cartridge.
- Reset the BIOS by pressing the low profile push button SW1 (RTC_RST).
- Mount the disks cartridge and close the door.
- Plug the power and power up the PC (either auto-on or pressing power button).
LED-B (BIOS)* This LED is Yellow after display initialization. If BIOS setup menu is needed, the DEL button is functional from the moment the B-LED is Yellow. The B-LED is Green when the OS takes charge of the system.
*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module
I don't have any display output, nothing on the screen
1.Screen functionality
- Make sure both power and display cables are connected firmly on both sides.
- Advise the H(Hdmi)/D(Display port) LEDS, Green means the cable is connected to the monitor properly.*
- Make sure the screen is turned On and is functioning.
- The best way to check screen functionality is by connecting to a good known working machine.
*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module
2. Validate memory
- Display issues on POST are a common symptom of incorrectly assembled or bad Memory DIMMS
- Please refer to Check memory RAM to diagnose Memory