Difference between revisions of "Intense PC Troubleshooting"

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1. Intense PC BIOS reset:
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1. Intense PC BIOS reset (CMOS clear):
::a. Power down the PC and unplug the power cable.
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*Power down the PC and unplug the power cable.
::b. Open the service door (by screwing out one bolt) and remove it (with the storage).
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*Open the service door (by screwing out one bolt) and remove it (with the storage).
::c. Remove the memory SO-DIMM modules.
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*Remove the memory SO-DIMM modules.
::d. Reset the BIOS by shorting for 3 seconds two Test points (TP73 and TP77) located under SO-DIMMs memory modules (called RTC_RST).
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*Reset the BIOS by shorting for 3 seconds two test points (TP73 and TP77) located under SO-DIMMs memory modules (with print RTC_RST).
::e. Install back the memories + the storage with the service door.
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*Install back the memories + the storage with the service door.
::f. Plug the power and power up the PC.
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*Plug the power and power up the PC (either auto-on or pressing power button).
  
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::[[File:Intense-PC_BIOS_reset.jpg]]
  
:: [[File:Intense-PC_BIOS_reset.jpg]]
 
  
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2. Verify RAM memory modules are installed -
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*The system will not boot without memory.
  
2. Try to answer the following questions:
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3. Try to answer the following questions:
::a. Are you able to power up without storage?
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*Are you able to power up without storage?
::b. What type of storage being used in terms of RPM (in case of HDD)?
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*Intense PC supports up to 7200 rpm HDD drives.
:: Note that 7200rpm drives are not recommended due to lower power nature of the PC, as such drives used to overload the machine. 5400rpm drives at maximum must be used.
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4. Power supply:
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*Verify the power supply is not damaged and functions properly.
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*If you have another power supply use it to eliminate and determine the failing side.
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*In case you use other power supply make sure it provides uninterrupted power and stable grounding.
  
3. [http://www.fit-pc.com/web/support/rma/ RMA procedure]
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5. [[Intense PC BIOS Update]]
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6. [http://www.fit-pc.com/web/support/rma/ RMA procedure]
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<br>
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[[category:Intense PC]]

Latest revision as of 13:18, 29 June 2017

1. Intense PC BIOS reset (CMOS clear):

  • Power down the PC and unplug the power cable.
  • Open the service door (by screwing out one bolt) and remove it (with the storage).
  • Remove the memory SO-DIMM modules.
  • Reset the BIOS by shorting for 3 seconds two test points (TP73 and TP77) located under SO-DIMMs memory modules (with print RTC_RST).
  • Install back the memories + the storage with the service door.
  • Plug the power and power up the PC (either auto-on or pressing power button).
Intense-PC BIOS reset.jpg


2. Verify RAM memory modules are installed -

  • The system will not boot without memory.

3. Try to answer the following questions:

  • Are you able to power up without storage?
  • Intense PC supports up to 7200 rpm HDD drives.

4. Power supply:

  • Verify the power supply is not damaged and functions properly.
  • If you have another power supply use it to eliminate and determine the failing side.
  • In case you use other power supply make sure it provides uninterrupted power and stable grounding.

5. Intense PC BIOS Update

6. RMA procedure