Difference between revisions of "Airtop3 Troubleshooting - I can't turn on the computer, it doesn't wake up"
From fit-PC wiki
(Created page with "== I can't turn on the computer, it doesn't wake up == * Please use the Airtop3 LED behavior description for further diagnostics. '''LE...") (change visibility) |
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− | + | <big>'''I can't turn on the computer, it doesn't wake up'''</big> | |
* Please use the [[Airtop2 LED behavior description | Airtop3 LED behavior description]] for further diagnostics. | * Please use the [[Airtop2 LED behavior description | Airtop3 LED behavior description]] for further diagnostics. | ||
'''LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module''' | '''LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module''' | ||
− | + | == 1. ''Possible reason: Power supply failure'' == | |
− | === Solution - Check power supply (PSU) === | + | ==== Solution - Check power supply (PSU) ==== |
*Make sure the LED on the power brick is lit. | *Make sure the LED on the power brick is lit. | ||
*Make sure the DC cable is not damaged and connected properly to the machine. | *Make sure the DC cable is not damaged and connected properly to the machine. | ||
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− | == | + | == ''Possible reason: Memory failure'' == |
− | === Solution - Check memory (RAM) === | + | ==== Solution - Check memory (RAM) ==== |
*Verify diagnostic LED (R) lit <span style="background:Green">Green</span>*. | *Verify diagnostic LED (R) lit <span style="background:Green">Green</span>*. | ||
*If lit in <span style="background:yellow">Yellow</span> it means memory initialization has failed. | *If lit in <span style="background:yellow">Yellow</span> it means memory initialization has failed. | ||
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'''*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module''' | '''*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module''' | ||
− | == | + | == ''Possible reason: Peripherals failure'' == |
− | === Solution - Check Peripherals (HDD/SSD/USB)=== | + | ==== Solution - Check Peripherals (HDD/SSD/USB)==== |
*Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB devices. | *Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB devices. | ||
*Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction. | *Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction. | ||
− | == | + | == ''Airtop3 BIOS reset''== |
Reset BIOS settings to default for [[Fitlet2: Revision Notes#Airtop3 Rev 1.2 | Airtop3 revisions 1.2 and later]]: | Reset BIOS settings to default for [[Fitlet2: Revision Notes#Airtop3 Rev 1.2 | Airtop3 revisions 1.2 and later]]: | ||
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* For Airtop3 older than rev 1.2 see [[Fitlet2 BIOS reset for rev 1.1 and older]] | * For Airtop3 older than rev 1.2 see [[Fitlet2 BIOS reset for rev 1.1 and older]] | ||
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<br /> | <br /> | ||
<br /> | <br /> | ||
*[https://fit-pc.com/wiki/index.php?title=Airtop3_Troubleshooting '''Back to Troubleshooting Menu'''] | *[https://fit-pc.com/wiki/index.php?title=Airtop3_Troubleshooting '''Back to Troubleshooting Menu'''] | ||
*[https://fit-pc.com/wiki/index.php?title=Airtop3 '''Back to Airtop3 Menu'''] | *[https://fit-pc.com/wiki/index.php?title=Airtop3 '''Back to Airtop3 Menu'''] |
Revision as of 13:18, 18 May 2020
I can't turn on the computer, it doesn't wake up
- Please use the Airtop3 LED behavior description for further diagnostics.
LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module
Contents
1. Possible reason: Power supply failure
Solution - Check power supply (PSU)
- Make sure the LED on the power brick is lit.
- Make sure the DC cable is not damaged and connected properly to the machine.
- Make sure the AC cord is properly plugged to both sides (Wall mounted well plugged).
- Try to plug the DC cable to the alternative DC socket on the Airtop3.
Possible reason: Memory failure
Solution - Check memory (RAM)
- Verify diagnostic LED (R) lit Green*.
- If lit in Yellow it means memory initialization has failed.
- Verify RAM modules seated correctly and firmly in their respective sockets.
- Try to eliminate faulty memory sticks by swapping them with one another.
*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module
Possible reason: Peripherals failure
Solution - Check Peripherals (HDD/SSD/USB)
- Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB devices.
- Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction.
Airtop3 BIOS reset
Reset BIOS settings to default for Airtop3 revisions 1.2 and later:
- Unplug power cable from the Airtop3
- Open the service door
- Remove the disks cartridge.
- Reset the BIOS by pressing the low profile push button SW1 (RTC_RST).
- Mount the disks cartridge and close the door.
- Plug the power and power up the PC (either auto-on or pressing power button).
LED-B (BIOS)* This LED is Yellow after display initialization. If BIOS setup menu is needed, the DEL button is functional from the moment the B-LED is Yellow. The B-LED is Green when the OS takes charge of the system.
*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module
- For Airtop3 older than rev 1.2 see Fitlet2 BIOS reset for rev 1.1 and older