Difference between revisions of "Airtop3 Troubleshooting"

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== I can't turn on the computer, it doesn't wake up ==
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===[https://fit-pc.com/wiki/index.php?title=Airtop3_Troubleshooting_-_I_can%27t_turn_on_the_computer,_it_doesn%27t_wake_up <span style="color:green">I can't turn on the computer, it doesn't wake up</span>] ===
  
* Please use the [[Airtop3 LED behavior description]] for further diagnostics.
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===[https://fit-pc.com/wiki/index.php?title=Troubleshooting_Airtop3_Symptom:_I_don%27t_have_any_display_output,_there%27s_nothing_on_the_screen <span style="color:green">I don't have any display output, there's nothing on the screen</span>] ===
'''LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module'''
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===1. Check power supply (PSU)===
 
*Make sure the LED on the power brick is lit.
 
*Make sure the DC cable is not damaged and connected properly to the machine.
 
*Make sure the AC cord is properly plugged to both sides (power brick and to the wall).
 
*Try to plug the DC cable to the alternative DC socket on the Airtop3.
 
  
===2. Check memory (RAM)===
 
*Verify diagnostic LED (R) lit <span style="background:Green">Green</span>*.
 
*If lit in <span style="background:yellow">Yellow</span> it means memory initialization has failed.
 
*Verify RAM modules seated correctly and firmly in their respective sockets.
 
*Try to eliminate faulty memory sticks by swapping them with one another.
 
 
'''*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module'''
 
 
===3. Check Peripherals (HDD/SSD/USB)===
 
*Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB devices.
 
*Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction.
 
 
===4. Airtop3 BIOS reset===
 
*Power down the PC and unplug the power cable.
 
*Open the service door.
 
*Remove the disks cartridge.
 
*Reset the BIOS by pressing the low profile push button SW1 (RTC_RST).
 
*Mount the disks cartridge and close the door.
 
*Plug the power and power up the PC (either auto-on or pressing power button).
 
[[File:Airtop2-bios-reset.gif]]
 
 
    '''LED-B (BIOS)*'''
 
    This LED is <span style="background:yellow">Yellow</span> after display initialization.
 
    If BIOS setup menu is needed, the DEL button is functional from the moment the B-LED is <span style="background:yellow">Yellow</span>.
 
    The B-LED is <span style="background:Green">Green</span> when the OS takes charge of the system.
 
 
'''*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module'''
 
 
== Airtop3 with Linux starts up with flickering/bad display ==
 
* [[Airtop3 running on embedded GPU is flickering/bad display on Linux]]
 
 
== I don't have any display output, there's nothing on the screen ==
 
 
===1. Screen functionality and connectivity===
 
* Make sure both power and display cables are connected firmly on both sides.
 
* Advise the H(Hdmi)/D(Display port) LEDS, <span style="background:Green">Green</span> means the cable is connected to the monitor properly.*
 
* Make sure the screen is turned On and is functioning.
 
* The best way to check screen functionality is by connecting to a good known working machine.
 
 
'''*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module'''
 
 
===2. Validate memory===
 
*Display issues on POST are a common symptom of incorrectly assembled or bad Memory DIMMS
 
*Please refer to [http://fit-pc.com/wiki/index.php/Airtop3_Troubleshooting#2._Check_memory_.28RAM.29 Check memory RAM] to diagnose Memory
 
  
 
[[Category:Airtop3]]
 
[[Category:Airtop3]]

Latest revision as of 08:46, 20 May 2020

I can't turn on the computer, it doesn't wake up

I don't have any display output, there's nothing on the screen