Difference between revisions of "Airtop3 Troubleshooting"
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− | * | + | == I can't turn on the computer, it doesn't wake up == |
+ | |||
+ | * Please use the [[Airtop2 LED behavior description | Airtop3 LED behavior description]] for further diagnostics. | ||
+ | '''LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module''' | ||
+ | |||
+ | ===1. Check power supply (PSU)=== | ||
+ | *Make sure the LED on the power brick is lit. | ||
+ | *Make sure the DC cable is not damaged and connected properly to the machine. | ||
+ | *Make sure the AC cord is properly plugged to both sides (power brick and to the wall). | ||
+ | *Try to plug the DC cable to the alternative DC socket on the Airtop3. | ||
+ | |||
+ | ===2. Check memory (RAM)=== | ||
+ | *Verify diagnostic LED (R) lit <span style="background:Green">Green</span>*. | ||
+ | *If lit in <span style="background:yellow">Yellow</span> it means memory initialization has failed. | ||
+ | *Verify RAM modules seated correctly and firmly in their respective sockets. | ||
+ | *Try to eliminate faulty memory sticks by swapping them with one another. | ||
+ | |||
+ | '''*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module''' | ||
+ | |||
+ | ===3. Check Peripherals (HDD/SSD/USB)=== | ||
+ | *Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB devices. | ||
+ | *Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction. | ||
+ | |||
+ | ===4. Airtop3 BIOS reset=== | ||
+ | *Power down the PC and unplug the power cable. | ||
+ | *Open the service door. | ||
+ | *Remove the disks cartridge. | ||
+ | *Reset the BIOS by pressing the low profile push button SW1 (RTC_RST). | ||
+ | *Mount the disks cartridge and close the door. | ||
+ | *Plug the power and power up the PC (either auto-on or pressing power button). | ||
+ | [[File:Airtop2-bios-reset.gif]] | ||
+ | |||
+ | '''LED-B (BIOS)*''' | ||
+ | This LED is <span style="background:yellow">Yellow</span> after display initialization. | ||
+ | If BIOS setup menu is needed, the DEL button is functional from the moment the B-LED is <span style="background:yellow">Yellow</span>. | ||
+ | The B-LED is <span style="background:Green">Green</span> when the OS takes charge of the system. | ||
+ | |||
+ | '''*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module''' | ||
+ | |||
+ | == I don't have any display output, there's nothing on the screen == | ||
+ | |||
+ | ===1. Screen functionality and connectivity=== | ||
+ | * Make sure both power and display cables are connected firmly on both sides. | ||
+ | * Advise the H(Hdmi)/D(Display port) LEDS, <span style="background:Green">Green</span> means the cable is connected to the monitor properly.* | ||
+ | * Make sure the screen is turned On and is functioning. | ||
+ | * The best way to check screen functionality is by connecting to a good known working machine. | ||
+ | |||
+ | '''*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module''' | ||
+ | |||
+ | ===2. Validate memory=== | ||
+ | *Display issues on POST are a common symptom of incorrectly assembled or bad Memory DIMMS | ||
+ | *Please refer to [http://fit-pc.com/wiki/index.php/Airtop3_Troubleshooting#2._Check_memory_.28RAM.29 Check memory RAM] to diagnose Memory | ||
+ | |||
+ | [[Category:Airtop3]] |
Revision as of 08:05, 19 August 2019
Contents
I can't turn on the computer, it doesn't wake up
- Please use the Airtop3 LED behavior description for further diagnostics.
LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module
1. Check power supply (PSU)
- Make sure the LED on the power brick is lit.
- Make sure the DC cable is not damaged and connected properly to the machine.
- Make sure the AC cord is properly plugged to both sides (power brick and to the wall).
- Try to plug the DC cable to the alternative DC socket on the Airtop3.
2. Check memory (RAM)
- Verify diagnostic LED (R) lit Green*.
- If lit in Yellow it means memory initialization has failed.
- Verify RAM modules seated correctly and firmly in their respective sockets.
- Try to eliminate faulty memory sticks by swapping them with one another.
*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module
3. Check Peripherals (HDD/SSD/USB)
- Unplug peripherals and try to power up with bare minimum, that includes HDD/SSD/USB devices.
- Verify power up without storage. Sometimes damaged drives may cause the overall system to malfunction.
4. Airtop3 BIOS reset
- Power down the PC and unplug the power cable.
- Open the service door.
- Remove the disks cartridge.
- Reset the BIOS by pressing the low profile push button SW1 (RTC_RST).
- Mount the disks cartridge and close the door.
- Plug the power and power up the PC (either auto-on or pressing power button).
LED-B (BIOS)* This LED is Yellow after display initialization. If BIOS setup menu is needed, the DEL button is functional from the moment the B-LED is Yellow. The B-LED is Green when the OS takes charge of the system.
*LED Diagnostics feature is available only for models configured the with FM-AT3 FACE module
I don't have any display output, there's nothing on the screen
1. Screen functionality and connectivity
- Make sure both power and display cables are connected firmly on both sides.
- Advise the H(Hdmi)/D(Display port) LEDS, Green means the cable is connected to the monitor properly.*
- Make sure the screen is turned On and is functioning.
- The best way to check screen functionality is by connecting to a good known working machine.
*LED Diagnostics feature is available only for models configured the with FM-AT2 FACE module
2. Validate memory
- Display issues on POST are a common symptom of incorrectly assembled or bad Memory DIMMS
- Please refer to Check memory RAM to diagnose Memory